Fantasy Realm Online Forums: Installation Support: login error:
 Post Date: 3/30/2014 5:53 PM #1 
Posted By:
Dwarf

Member Since:
1/5/2014
Title: login error

Yesterday i logged on Khor and tried to log on Corsix later but i'd get this error http://puu.sh/7PF5x. Now today i cant log in at all, i get the same error, acts like their are no servers =\

 

I went to launcher settings and reset all patches but still cant get access to server to re-download any of them ?



Last Edited: 3/30/2014 5:55 PM


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 Post Date: 3/30/2014 7:42 PM #2 
Posted By:
Chris The Avatar

Member Since:
1/17/2011
Administrator
Title: Re: login error

This is an issue with your ISP name providers (DNS Servers). I just checked a couple independent external DNS servers, resolution is working properly. It is kind of strange you are able to post here via a web browser yet your pc is having issues resolving the name :-)

as a test you can run the following commands at command line:

ping www.fantasyrealmonline.com

nslookup www.fantasyrealmonline.com

the proper resolution is 70.89.226.65

 



Last Edited: 3/30/2014 7:43 PM


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 Post Date: 3/30/2014 8:17 PM #3 
Posted By:
Dwarf

Member Since:
1/5/2014
Title: Re: login error

So weird i was able to play yesterday but only one account, couldnt multiclient. And the forum is acting odd too... The time stamps on forum posts keep changing.. I see three recent posts all from 30th... then when i 'log in' they change to 29th... when i deactivated 'run in administrator mode' i get a different error and can actually see Moon Haven server

http://puu.sh/7PTCS.png

also been a lot of forum problems too, like the site being down or not loaded x.x

 

oh and uh one other thing http://puu.sh/7PVe1.png

my characters are gone



Last Edited: 3/30/2014 8:59 PM


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 Post Date: 3/30/2014 9:25 PM #4 
Posted By:
Chris The Avatar

Member Since:
1/17/2011
Administrator
Title: Re: login error

If you login it switches to the time zone you selected in your account settings thats all... And your characters are on the leaderboard. Sometimes if you hit the site right as its updating the leaderboard it will be dealing with incomplete data.



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 Post Date: 3/30/2014 9:26 PM #5 
Posted By:
Dwarf

Member Since:
1/5/2014
Title: Re: login error

scaring me chris XD i thought all was gone. Still cant seem to connect... tried to re-install. No idea what could have happened x.x



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 Post Date: 3/30/2014 9:45 PM #6 
Posted By:
Chris The Avatar

Member Since:
1/17/2011
Administrator
Title: Re: login error

Do you have another PC in your home you could try on. Did you install any new software like anti-virus/spyware or firewall software?

As much as Id like to be able to fix the problem for you; it is definately isolated to you. So all I can do is make some recommendations with troubleshooting.



Last Edited: 3/30/2014 9:46 PM


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 Post Date: 3/30/2014 10:08 PM #7 
Posted By:
Dwarf

Member Since:
1/5/2014
Title: Re: login error

Not that i can think of, but i'll try a system restore



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 Post Date: 3/30/2014 10:29 PM #8 
Posted By:
Dwarf

Member Since:
1/5/2014
Title: Re: login error

ok just did a system restore to the 28th and didnt fix it :( will try the other computer. Is the problem with the website pages sometimes not loading related ? Like i'll click somewhere and immediatly its "page didnt load!" and i refresh to make it work

 

The Game Server bit seems to be working on the other computer but im getting a completely different error thats not letting me play instead =/



Last Edited: 3/30/2014 10:42 PM


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 Post Date: 3/30/2014 11:55 PM #9 
Posted By:
Chris The Avatar

Member Since:
1/17/2011
Administrator
Title: Re: login error

I am stablizing the server, its been going up and down the past couple of hours from the new patch so your other PC may be having issues related to that.

From what your describing I am going to take a shot in the dark that you have some piece of software (possibly malware) that is blocking the request to the server.



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 Post Date: 3/31/2014 1:52 AM #10 
Posted By:
Dwarf

Member Since:
1/5/2014
Title: Re: login error

I went to make sure FRO was allowed through my firewall but my firewall wasnt up and i couldnt get it started because of 'errors' so i had to download some microsoft fix stuff. After that got taken care of i put FRO on the allowed list and...same problem X.x 'no servers'

 

Also ran a few scans and cant find anything malware =/ FRO is tired of me



Last Edited: 3/31/2014 2:17 AM


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